2-Year-Old Denied Entry To Airport Lounge, Mom Gets Payback
Not What She Expected
Some days after the incident, the airport’s lounge representatives responded to Emma’s complaint by post. Emma was relieved to get a reaction out of them finally.
As she read the response, it started well. The tone was professional, and it seemed like the family would be vindicated for their terrible experience. As Emma read on, her jaw dropped, and she squashed the letter in a fury.